Do you do custom orders?
Not at this time. I have done custom orders in the past, however, they are much more time consuming and stressful for me. Pottery can be a temperamental art form. It is common for me to lose a piece during the making process – cracking during firing or some other issue. If this happens to a custom order, it means I have to completely redo it or make multiples to begin with – both are not super fun. For those reasons, I am taking an indefinite break from custom orders. I am, however, always open to suggestions and new ideas! So please, let me know what kinds of faces or items you want to see.
Can I pre-order or hold a piece prior to a shop update?
I’m sorry, but no ☹! Pre-orders and holding requires a lot of time and coordination. Right now I just don’t have that extra time to spare! Again I am trying to tap into what makes me happy as an artist and that means sticking to boundaries - which is HARD!
How do you decide on your shipping prices?
It depends on box size and location. I learned the hard way that shipping is EXPENSIVE (and complicated)! I am still figuring out the fairest way to calculate shipping costs. Ordering multiple pieces increases the shipping costs significantly. In order to avoid casualties, I pack my pieces well so the boxes with multiple pieces end up getting pretty big. USPS prices jump up a lot for any box with a dimension over 12 inches. Again, I am still working out the kinks and doing my best to make sure that you pay what I pay.
How do you decide on your prices?
Pricing is an ongoing battle! Typically I try to price based on 3 things – time, material and size. All of my pieces are one of a kind and take quite a bit of time, especially the more detailed ones. Additionally, some material is more expensive than others. The gold and silver accents are a luster glaze that is made with real gold which is quite expensive and takes an additional firing so those tend to be more expensive.
Do the planters have drain holes?
Yes! I offer 2 kinds of planters and they both have drain holes! The first design has a hole on the bottom and a separate drip tray. The second design is an attached drip tray and a hole on the side that drains into the attached tray. I will always indicate which design in the product's description.
Do you offer international shipping?
Yes! I am currently offering international shipping to over 200 countries. Customers are responsible for any additional customs fees.
Are the mugs microwave and dishwasher safe?
Any mug with gold or silver jewelry/glasses is NOT microwave safe as that glaze is metal (real gold in fact!). Any mug without gold/silver is microwave safe. Technically all of my pieces are dishwasher safe, though I have heard that the gold or silver may wear a bit over time in the dishwasher.
