FAQ
Do you do custom orders?
Yes! Please see my custom order page for details.
Can I pre-order or hold a piece prior to a shop update?
I’m sorry, but no ☹! Pre-orders and holding requires a lot of time and coordination. Right now I just don’t have that extra time to spare! Again I am trying to tap into what makes me happy as an artist and that means sticking to boundaries - which is HARD!
How do you decide on your shipping prices?
It depends on box size and location. I learned the hard way that shipping is EXPENSIVE (and complicated)! I am still figuring out the fairest way to calculate shipping costs. Ordering multiple pieces increases the shipping costs significantly. In order to avoid casualties, I pack my pieces well so the boxes with multiple pieces end up getting pretty big. USPS prices jump up a lot for any box with a dimension over 12 inches. Again, I am still working out the kinks and doing my best to make sure that you pay what I pay.
How do you decide on your prices?
Pricing is an ongoing battle! Typically I try to price based on 3 things – time, material and size. All of my pieces are one of a kind and take quite a bit of time, especially the more detailed ones. Additionally, some material is more expensive than others. The gold and silver accents are a luster glaze that is made with real 22K gold which is quite expensive and takes an additional firing so those tend to be more expensive.
Do the planters have drain holes?
Yes! I offer 2 kinds of planters and they both have drain holes! The first design has a hole on the bottom and a separate drip tray. The second design is an attached drip tray and a hole on the side that drains into the attached tray. I will always indicate which design in the product's description.
Do you offer international shipping?
Yes! I am currently offering international shipping to over 200 countries. Customers are responsible for any additional customs fees.
Are the mugs microwave and dishwasher safe?
Any mug with gold or silver jewelry/glasses is NOT microwave safe as that glaze is metal (real gold in fact!). Any mug without gold/silver is microwave safe. Technically all of my pieces are dishwasher safe, though I have heard that the gold or silver may wear a bit over time in the dishwasher.
Shipping Information
Regular orders are typically shipped via USPS or UPS within 3-5 business days after your order has been placed. Delivery times vary from 2-7 days depending on your location.
For international orders, delivery may take up to 1-4 weeks depending on your country. We currently ship to over 200 countries worldwide. Additional shipping charges, including customs fees, may be required. The customer is responsible for any additional customs fees. For more information, please email me at k2.clay.k2@gmail.com.
Shipping costs are based on the customer’s location, in addition to the weight and size of the piece(s). For orders within the continental U.S., shipping costs will vary between $8-$30. Specifics will be provided before your order is placed.
If multiple orders are placed during the course of a single shop update, a partial refund on shipping will be issued based on the cost of shipping if you were to have placed a single order. For example, if you placed two separate orders and paid a total of $24 in shipping costs, and shipping would have cost $16 if you were to have ordered both items together, you will be issued an $8 refund. You should receive your refund within 3 business days after shipment.
For more information, feel free to email me at k2.clay.k2@gmail.com
Return Policy
If you are unhappy with your piece and would like to return it, please send an email to k2.clay.k2@gmail.com. Once the piece has been returned to the address provided to you via email, I will issue a full refund. The customer is responsible for return shipping costs.
In order to receive a full refund, all items must be in new condition and returned within 30 days of purchase.
If your piece(s) has been broken or damaged during shipping, please send detailed photos of the damage to k2.clay.k2@gmail.com. A full refund or replacement (whichever you prefer) will be issued for significantly damaged pieces. If the damage is minor and you would like to keep the piece, please contact me and we will come up with a solution that makes sense for you (typically a partial refund or discount on future purchases).
I do not offer exchanges.
If you have additional questions, please email me at the address listed above. Thank you!